Marketing Magazine recently ran a fascinating piece discussing the fact that today's social media savvy consumers know what they want and will
not settle for complacency. If they spot anything they deem a symptom of complacency, they take to their social media channels to let it be known.
The magazine cited last year's dustup with Tesco as just one example. What they discussed is something we have known for a long time: our customers
deserve the very best when it comes to freezer and fridge trailer hire.
There is a long-standing 'custom' within the business world that the customer is always right. Whether or not that is true, customers always deserve the very best effort from those businesses they patronise. It is no different for the temporary refrigeration industry. Our customers need refrigerated or freezer trailers for a variety of needs, ranging from temporary food storage to medical tissue preservation. They cannot afford a service provider with untrustworthy equipment or an inability to meet critical deadlines.
We have been in business long enough to know that dissatisfied customers will look elsewhere. If we do not provide the fridge trailer hire a loyal customer needs, that customer will have no trouble looking elsewhere to meet that need. He or she has to. Cold storage is not something that can wait until a service provider gets things together.
Our Commitment to Customers
Icecool Trailers has been in the temporary refrigeration business for more than 20 years. We serve the Greater London area as well as most parts of England and South Wales, including the Thames Valley, Somerset, Avon, and beyond. We offer our customers an unparalleled commitment to:
- Timely Service – We strive for same-day service whenever possible for emergency purposes. In the Greater London area, we offer two-hour emergency service. As for scheduled rentals, we can accommodate freezer or fridge trailer hire well in advance of your event.
- Reliable Equipment – We maintain a fleet of modern trailers and walk-in rooms meticulously serviced by our in-house maintenance staff. We also offer a 24-hour call-out service just in case something should go wrong.
- Friendly Customer Service – Icecool Trailers wants you to be comfortable about your dealings with us. Therefore, we are committed to friendly customer service that meets your needs, answers your questions and makes you feel at ease.
- Delivery and Set-Up – Whether our customers choose fridge trailer hire or walk-in cold room rental, we handle all of the delivery and set up. You need only tell us where you want your unit situated, and we take care of the rest. At the conclusion of your rental term, we pick up the unit and return it to our facilities.
Yes, customers deserve the very best. Where freezer and fridge trailer hire are concerned, you deserve reliable equipment at a price you can afford, and according to your schedule. That is what we strive to provide on a daily basis at Icecool Trailers.
1.Marketing Magazine – http://www.marketingmagazine.co.uk/article/1359316/consumers-want-control-wont-tolerate-complacency